FAQs
Processing and Shipping time
Shipping time varies depending on customers location and order review process. Processing time takes 2-5 business days and shipping can take from 5-12 business days.
Returns
We take pride in our product selection and shipment.
All sales are final unless Incorrect item, Defective Item. Still there may be times when error may occur. In such case returns report must be made with in 7 days of arrival of the package.
To start a return process email us with the CUSTOMER ORDER NAME, ORDER NUMBER in the email subject. Please tell us why you want to return and send us over 4 pictures showing the details of the item and its condition.
Once we receive your email we will determine the return cost and send you a reply with details.
Refund
No refund, cancellation or item change (color, size) will be issued once the item is shipped out.
Tracking
Once your order has been shipped, we will send you a shipping confirmation email along with a tracking number.
Do you do back orders?
No. We do not do back orders. If an item is out of stock the our Customer Loyalty Team will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
Do you match prices if an item goes on sale after my purchase?
If the price on our website drops within 10 days of purchasing the item, we will be happy to refund you the difference in price. Simply contact our Customer Loyalty Team by chat, phone, or email, and they'll be happy to assist you.
How can I write a review on a product?
You can write a product review with just 4 easy steps:
On any product page, scroll down and you will see a button titled ‘Write a review.
How do I unsubscribe from any of your mailing lists?
Email us and one of our customer service representatives will unsubscribe your email address.
I tried to check out and the item in my shopping cart disappeared, what happened?
We are sorry that you were not able to complete your order. The selection on is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.
Is the item I want going to go on sale soon?
Unfortunately, We does not know if an item will go on sale or be marked down until it actually happens.
The item I want is out of stock. What do I do now?
We are very sorry that the item that you need is out of stock. Visit Us daily to know about the latest updates of our collections.
Payment Information
We accept international credit, Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express.
On the checkout page, there will be a billing and shipping section. Please do the following:
For the billing information
Enter your street address on Address Line 1.
Enter your City, County or Province, and Postal Code on.
Enter your Country for the city.
Enter the state.
Enter the zip code.
For the shipping information
Please enter the correct information in the appropriate field.
Do you charge sales tax on any item?
Any applicable tax will be calculated on your merchandise total and displayed on your final order confirmation.
What forms of payment do you accept?
We currently accepts Paypal, Visa, MasterCard, Discover, and American Express for all orders.
What can cause my order to be delayed?
Major holidays, Natural disaster, Potential fraud detection
What are cookies? Do I need to enable cookies on my browser?
A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
You need to enable cookies on your browser to enjoy all the shopping features.
For more information about how we use cookies, See Our Privacy Policy.
Are there any benefits to having an account with you?
You will have access to the following information:
Your Account Information
Your Order History
Process a Return
Your Wish List
Your Email Subscriptions
Your Coupons and Gift Certificates
Frequently Asked Questions: Order Status